Data Retention Policy — Version 1.0

General Principles

• We retain personal information only as long as reasonably necessary to fulfill the purposes described in the Privacy Policy.
• Retention periods are based on: the nature of the data, legal and regulatory requirements, safety and security needs, fraud prevention, billing and audit obligations, and operational necessities.
• When data is no longer needed, we securely delete or anonymize it, unless a longer retention is required by law, safety investigation, or legal hold.

Retention Periods by Data Category

Account Information

Retained for the duration of account activity plus 1 year after account closure or deactivation, unless a longer period is required for legal or safety reasons.

Verification and ID Information

Retained for 1 year after account approval or as long as needed for fraud prevention, identity verification, legal compliance, or active safety investigations. ID images are restricted or deleted when no longer needed for these purposes.

SOS and Safety Records

SOS alert records, responder logs, and associated location data are retained for the period shown in the app's SOS retention settings (accessible from SOS history). This period may be extended if an incident is under active investigation or legal hold.

QR Scan History

Retained according to feature-specific limits shown in QR history. Users may delete their own QR history records.

Location History

Shared location points and tracking history are retained for the period configured in the user's location privacy settings, or as needed for active SOS incidents, safety investigations, or legal holds.

Chats and Messages

Retained for the duration of the chat or group activity. Users may delete individual messages or entire conversations. Deleted messages may remain in backup systems temporarily and are purged according to backup retention cycles.

Billing and Payment Records

Retained for the duration required by applicable tax and accounting laws (typically 5 to 10 years).

Device and Security Logs

Security audit logs, device access requests, and account-device fingerprints are retained for up to 1 year, or longer if needed for security investigations or legal proceedings.

Support and Report Records

Support tickets, bug reports, safety reports, and appeal records are retained for 1 year after resolution, or longer if related to an active legal or safety matter.

Emergency Coordination Records

Records related to emergency coordination, disaster response, and government agency collaborations are retained according to applicable legal requirements and the nature of the event. Records may be retained longer if related to active investigations, legal holds, or safety follow-up.

AI-Assisted Content

Content submitted for AI analysis (including images, text, and files) and the resulting AI-generated outputs are retained for the period needed to provide the AI feature and for reasonable analytics and improvement purposes. Users may delete their AI interaction history where the feature supports it. AI processing by third-party providers is subject to their respective data handling practices as described in our Privacy Policy.

Inactive Accounts

• Accounts inactive for an extended period may be locked and require reactivation.
• After a prolonged period of inactivity, account data may be anonymized or deleted in accordance with this policy.
• Legal holds, active subscriptions, safety investigations, and fraud prevention obligations may prevent immediate deletion.

Account Deletion

• Users may request account deletion through the app settings or by contacting support.
• Upon deletion, personally identifiable data is removed or anonymized, subject to legal, safety, billing, audit, and fraud-prevention holds.
• Some records (such as billing transactions and safety reports) may be retained as described above even after account deletion.

Legal and Safety Holds

If data is relevant to an active legal proceeding, government investigation, safety incident, or fraud investigation, retention periods may be extended until the matter is resolved. We will comply with applicable legal hold obligations.

Updates

We may update this Data Retention Policy from time to time. Material changes will be posted with a new effective date.

Contact

For questions about data retention, contact:
admin@gosafe360.com