Privacy Policy — Version 1.0

Information We Collect

• Account information: name, email, username, profile details, birthday or age-related checks, account type, settings, and authentication metadata.
• Verification and approval information: identity document type/number, uploaded ID image, guardian or school relationship details, agency affiliation, admin review records, and account-device approval records.
• Safety and communication information: SOS alerts, location points you choose to share, responder acknowledgments, chats, groups, QR scan history, posts, comments, reports, support requests, and emergency coordination records.
• School, agency, business, booking, billing, and marketplace information: records needed to provide those workflows when you use them.
• AI-assisted content: images, text, or files submitted for AI analysis (including AI camera captures and AI assistant interactions), along with generated analysis results.
• Device and technical information: IP address, user agent, device/browser fingerprint used for account-device approval, security logs, and diagnostic data.
• Cookie and similar technologies: we may use cookies, local storage, and similar technologies to operate the service, remember preferences, analyze usage, and support security. See our Cookie Policy for details.

How We Use Information

• Provide and secure accounts, QR identity, trusted contacts, chats, groups, SOS, live-location, school, agency, business, booking, billing, AI analysis, marketplace, and support features.
• Facilitate emergency coordination and disaster response communication between students, parents/guardians, schools, businesses, and authorized government agencies when permitted by law or user consent.
• Verify identity, reduce fraud, prevent impersonation, enforce one-account/one-device rules, and review account-device changes.
• Process student, guardian, school, business, and agency approvals where required by the app workflow or applicable rules.
• Generate AI-assisted analysis results, scene descriptions, and metadata from submitted content.
• Respond to support, abuse, safety, bug, and account recovery requests.
• Maintain security, audit logs, service reliability, and legal or compliance records.

Legal Bases and Privacy Principles

Where applicable, Go Safe 360 processes personal information based on consent, contract/service necessity, legal obligations, vital interests such as safety, and legitimate operational interests that do not override user rights. The service is designed to follow the Philippine Data Privacy Act (Republic Act No. 10173) principles of transparency, legitimate purpose, and proportionality.

Third-Party Service Providers

To operate Go Safe 360, we may use trusted third-party providers, including:

• Cloud hosting providers — to store and serve application data
• Mapping and geolocation services — to display maps and process location data
• Push notification providers — to send alerts and notifications
• Payment processors — to handle billing and subscriptions
• Analytics services — to understand usage patterns and improve the service
• AI service providers — to power AI assistant and AI camera analysis features
• Email and support services — to send verification emails and handle support requests

Specific providers used may include, but are not limited to: DigitalOcean (hosting), Google Maps / OpenStreetMap (maps), Firebase Cloud Messaging (notifications), Google Analytics (analytics), OpenAI (AI services), and third-party payment processors. Each provider is contractually required to apply appropriate safeguards. We will update this list as providers change.

Sharing and Disclosure

• We do not sell personal information.
• Information may be visible to other users only according to your relationships, role, privacy settings, account type, and the feature being used.
• SOS, safety, school, agency, guardian, business, emergency coordination, and admin workflows may disclose relevant information to authorized participants only for review, coordination, safety response, support, or legal purposes.
• When permitted by applicable law, institutional policy, app workflow, or user consent, relevant information may be shared with authorized schools, parents or guardians, emergency responders, or government agencies for protecting life, responding to emergencies, coordinating disaster response, or maintaining public safety.
• Service providers may process information for hosting, storage, security, analytics, notifications, payments, AI services, or support under appropriate safeguards.
• Information may be disclosed when required by law, legal process, safety need, fraud prevention, or protection of rights.

Profile Privacy and Account Settings

Users can manage privacy controls in account settings where available. These controls affect app visibility and access, but they do not override legal duties, active safety incidents, fraud prevention, billing records, or required admin review.

• Public name: choose whether public areas show a first name or username.
• Public QR: allow or block broader QR profile access. Minor accounts cannot enable public QR access from account settings.
• Friend search: choose whether accepted friends may find you in search, and block specific accepted friends from search visibility.
• Dashboard visibility: choose anyone, QR-only, friends-only, or approval-required access where allowed. Minor accounts cannot use public anyone access.
• Linked relationship access: allow or deny linked school staff, linked guardian/student family access, guardian scan history, and guardian AI camera history where the workflow supports it.
• Profile map and live location: choose whether accepted friends, selected friends, or selected groups may see profile-map or live-location information. Minor accounts have stricter live-location limits.
• Track Me / Fireback Go Live: choose whether approved guardians, school administrators, or selected accepted friends may request live monitoring where the app permits it.

Location, SOS, and Emergency Coordination Data

• Location features should be used only for safety, trusted coordination, or workflows you choose to enable.
• SOS and safety records may be shared with authorized recipients while an incident is active and during applicable retention periods.
• During emergencies or disaster events, certain information such as location, identity, and status may be shared with authorized government agencies, schools, parents/guardians, and emergency responders where permitted by law or consent.
• Student or minor-related accounts use stricter defaults. Guardian approval, school approval, or admin review may be required before some features are available.
• Guardian and student information is not public profile data and should be used only for account approval, safety, support, school workflows, emergency coordination, or legal purposes.

AI-Generated Content and Analysis

When you use AI-assisted features, the content you submit (such as images, text, or files) may be processed by third-party AI service providers to generate analysis results, descriptions, or metadata. AI-generated content is provided for informational and convenience purposes only.

We do not guarantee the accuracy, completeness, or suitability of AI-generated content. AI outputs should not replace professional advice in medical, legal, safety, or educational contexts. Users should independently verify important information before making decisions based on AI-generated responses.

See our AI Use Policy for detailed information about how AI features work and how submitted content is handled.

Children's Privacy

Go Safe 360 may be used by minors (users under 18) under the supervision of a parent, legal guardian, or authorized school official. We collect, use, and share information from minor accounts only as permitted by applicable law and with appropriate consent where required. See our Children's Privacy Notice for detailed information about how we handle data from minor users.

Data Retention

• We keep information only as long as needed for the purposes described in this policy, unless a longer period is required for safety, legal, billing, audit, fraud-prevention, school/agency, emergency coordination, or support reasons.
• SOS and QR history may have feature-specific retention limits shown in the app.
• Verification records and ID images should be removed or restricted when no longer needed for approval, fraud review, safety investigation, or legal obligations.
• Inactive accounts may be locked, reactivated, anonymized, or retained according to account status and safety/legal holds.
• See our Data Retention Policy for detailed retention schedules.

Security Incident Response

If Go Safe 360 becomes aware of a security incident that may affect personal information, we will:

• Investigate immediately
• Take reasonable steps to contain the incident
• Notify affected users when required by law
• Cooperate with applicable regulatory authorities
• Implement corrective actions to reduce future risk

Security concerns or vulnerability reports may be sent to admin@gosafe360.com.

Your Choices and Rights

• You may update account information and privacy settings in your profile where available.
• You may request access, correction, deletion, restriction, objection, or portability of eligible personal information, subject to identity verification and legal/safety limits.
• You may withdraw consent for optional processing where withdrawal is allowed. Some processing may continue when needed for safety, security, legal, billing, school/agency, emergency coordination, or fraud-prevention reasons.
• Parents or legal guardians may request review of eligible student/minor account data, subject to verification and safety/legal limits.
• To exercise your rights, contact us at admin@gosafe360.com or use the support channels in the app.

Security

We use reasonable organizational, technical, and physical safeguards intended to protect personal information. No system is perfectly secure, so users should also protect their credentials, devices, and account access.

Internet and Mobile Data

Certain features of Go Safe 360 require an active internet connection or mobile data service. Users are responsible for any charges imposed by their internet or mobile service provider for data usage while using the service.

Governing Law

This Privacy Policy is governed by the laws of the Republic of the Philippines. Any disputes shall first be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the appropriate courts located in Puerto Princesa City, Palawan, Philippines, unless otherwise required by applicable law.

Contact and Updates

For privacy requests, account concerns, guardian review, correction, deletion, or security concerns, please contact:
Privacy Officer
HolisticCore Information Technology Services
Email: admin@gosafe360.com
General support: admin@gosafe360.com

Material updates will be posted on this page with a new effective date and version number.